Shipping policy

Thank you for shopping with [STORE NAME]. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy to understand how we process, ship, and deliver your purchases.

1. Order Processing

All orders are processed within 1–2 Business Days after payment confirmation.

Orders are processed only on business days (Monday to Friday, excluding public holidays).

Please note:

Orders placed after business hours may be processed on the next business day.
During sales, holidays, or promotional events, processing times may be slightly longer.

Once your order has been processed and dispatched, you will receive a shipping confirmation email or SMS with your tracking details.

2. Shipping Methods

We partner with trusted courier and logistics providers to ensure reliable delivery across India.

Available shipping options may include:

Standard Shipping
Express Shipping (where available)
Cash on Delivery (COD) (if applicable)

Available shipping methods will be displayed during checkout based on your delivery location.

3. Shipping Charges

Shipping charges are calculated during checkout.

Our shipping rates are as follows:

Standard Shipping: [SHIPPING COST]
Express Shipping: [EXPRESS SHIPPING COST]
Free Shipping on orders above ₹999 (if applicable)

Any applicable shipping charges will be clearly displayed before payment.

4. Estimated Delivery Time

Delivery times vary depending on your location.

Typical delivery estimates are:

Location	Estimated Delivery
Metro Cities	3–5 Business Days
Tier 2 Cities	4–7 Business Days
Rural & Remote Areas	5–10 Business Days

Please note that these are estimated delivery times and are not guaranteed.

5. Order Tracking

Once your order has been shipped, you will receive:

A shipping confirmation email
Tracking number
Courier partner details
Tracking link (where available)

You can track your shipment using the provided tracking information.

If you do not receive your tracking details within [X HOURS/DAYS], please contact our support team.

6. Delivery Delays

While we strive to deliver orders on time, delays may occasionally occur due to circumstances beyond our control, including:

Weather conditions
Public holidays
High order volumes
Courier delays
Natural disasters
Government restrictions
Incorrect or incomplete delivery addresses
Remote serviceable locations

We appreciate your patience in such situations and will do our best to keep you informed.

7. Incorrect Shipping Information

Please ensure that your shipping address, contact number, and email address are accurate before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible. While we'll make every effort to update your details before dispatch, changes cannot be guaranteed once an order has been processed.

8. Failed Delivery Attempts

Our courier partners typically make 3 delivery attempts.

If delivery cannot be completed due to:

Customer unavailability
Incorrect address
Refusal to accept the package

the shipment may be returned to us.

Additional shipping charges may apply for re-dispatching the order.

9. Damaged or Missing Packages

If your package arrives:

Damaged
Opened or tampered with
Missing items

please contact us within [X HOURS/DAYS] of delivery.

To help us investigate quickly, please include:

Your order number
Photos of the package
Photos of the damaged item(s), if applicable
A brief description of the issue

We will work with you to resolve the matter as promptly as possible.

10. International Shipping

Option A – If you ship only within India (recommended for launch):

At this time, Paduva ships only within India.

We look forward to expanding our shipping services to additional countries in the future.

Option B – If you plan to ship internationally:

We offer international shipping to selected countries.

Please note:

International shipping charges vary by destination.
Delivery times depend on the destination country and courier service.
Customers are responsible for any applicable customs duties, import taxes, or other local charges imposed by their country.
Customs clearance may result in additional delays that are beyond our control.

11. Lost Shipments

If your shipment appears to be lost in transit, please contact us at [EMAIL ADDRESS].

We will coordinate with the courier partner to investigate and keep you informed throughout the process. If the shipment is confirmed lost, we'll work with you to provide a suitable resolution in accordance with our policies.