Terms of service

Welcome to [STORE NAME] ("we," "our," "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue using our website.

1. Eligibility

By using this website, you confirm that:

You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
The information you provide is accurate and complete.
You are legally capable of entering into binding contracts under applicable Indian laws.

2. Account Terms

If you create an account with Paduva, you agree to:

Provide accurate and current information.
Keep your login credentials confidential.
Be responsible for all activities under your account.
Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or unlawful activities.

3. Products and Services

We strive to display our products as accurately as possible. However:

Product colors may vary depending on your device's display.
Product images are for illustrative purposes only.
Product specifications, packaging, and availability may change without prior notice.
Minor variations between product images and the delivered product may occur.

We reserve the right to discontinue or modify any product without notice.

4. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to:

Change product prices at any time.
Correct pricing errors.
Cancel orders affected by pricing inaccuracies.

Accepted payment methods may include:

UPI
Credit Cards
Debit Cards
Net Banking
Wallets
Cash on Delivery (where available)
Other payment methods displayed during checkout

Payments are securely processed through authorized third-party payment gateways.

5. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

Accept or reject any order.
Limit quantities purchased.
Cancel suspected fraudulent transactions.
Cancel orders due to stock unavailability.
Cancel orders if payment cannot be verified.

If an order is cancelled after payment has been received, the applicable refund will be processed according to our Refund Policy.

6. Shipping and Delivery

We aim to process and dispatch orders promptly.

Estimated delivery times are provided for convenience only and may vary due to:

Courier delays
Weather conditions
Public holidays
Natural disasters
Government restrictions
Remote delivery locations

Orders are generally processed within 1-2 BUSINESS DAYS.

Once your order has been handed over to the courier, delivery timelines are subject to the courier partner's operations.

7. Returns, Replacements, and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Generally:

Return requests must be initiated within 2 of delivery.
Products must be unused, undamaged, and returned in their original packaging unless defective.
Certain items may not be eligible for return due to hygiene, customization, or legal restrictions.
Refunds will be processed to the original payment method or another approved method, subject to eligibility.

Please refer to our Return & Refund Policy for complete details.

8. Promotional Offers

From time to time, we may offer:

Discount codes
Promotional campaigns
Free shipping
Seasonal sales
Loyalty rewards

These offers:

Are subject to specific terms and conditions.
May not be combined unless explicitly stated.
May be withdrawn or modified without prior notice.

9. Intellectual Property

All content available on this website, including but not limited to:

Logos
Graphics
Images
Product descriptions
Text
Website design
Icons
Branding
Software

is the property of Paduva or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, copy, modify, or exploit any content without our prior written permission.

10. Prohibited Uses

You agree not to:

Use the website for unlawful purposes.
Submit false or misleading information.
Attempt unauthorized access to our systems.
Upload malicious software or viruses.
Interfere with website security or functionality.
Use automated tools to scrape or copy website content without authorization.
Infringe upon the rights of others.
Engage in fraudulent transactions or abuse promotional offers.

Violation of these Terms may result in suspension or termination of access to our services.

11. Third-Party Links

Our website may contain links to third-party websites or services.

We do not control or endorse these websites and are not responsible for their content, privacy practices, products, or services.

Your interactions with third-party websites are governed by their respective terms and policies.

12. Disclaimer of Warranties

Our website, products, and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Paduva disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee uninterrupted, secure, or error-free access to the website.

13. Limitation of Liability

To the maximum extent permitted under applicable law, Paduva, its owners, employees, affiliates, and partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

Use of or inability to use the website.
Delays in delivery.
Product misuse.
Technical failures.
Unauthorized access to user accounts.
Third-party service interruptions.

Our total liability for any claim shall not exceed the amount paid by you for the relevant order, except where liability cannot be limited under applicable law.

14. Indemnification

You agree to indemnify and hold harmless Paduva, its owners, employees, affiliates, and partners from any claims, liabilities, damages, losses, or expenses arising out of:

Your misuse of the website.
Your violation of these Terms.
Your infringement of any third-party rights.
Your unlawful conduct.

15. Force Majeure

We shall not be held liable for delays or failure to perform our obligations due to events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Earthquakes
Fire
Pandemics
Government actions
Strikes
Internet outages
Power failures
Transportation disruptions

16. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in India, unless otherwise required by applicable law.

17. Changes to These Terms

We reserve the right to modify or update these Terms at any time.

Any changes will become effective immediately upon publication on this website. Your continued use of the website after such changes constitutes your acceptance of the revised Terms.